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Privacy Policy

At Grevillea, we will handle your personal information in accordance with this Privacy Policy and in compliance with our obligations under the Privacy Act 1988 (Cth) (Australian Privacy Act) and, to the extent applicable, the European Union's General Data Protection Regulation (GDPR). Our fertility specialists, nurses, scientists, counsellors and administration staff work together to provide your fertility treatment.  They may need access to your personal health information to make sure we provide the most appropriate care.  

 

You are entitled to know what personal information is held about you, how you can access it, why it is held, to whom we may disclose it, and when we need your consent to do this.  This policy explains all these details.  You can discuss any issue relating to the privacy of your information with your doctor or any staff member, at any time.  

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Collecting information 

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Our fertility specialists and staff collect information that helps us provide the level of advice, care and management you need, or where there is a statutory requirement for collection.  

This information may include:  

  • contact details and date of birth 

  • relationship status 

  • medical history 

  • family medical history 

  • details of offspring

  • symptoms, diagnosis and recommended treatment 

  • ethnicity 

  • Medicare/private health fund details, and 

  • billing or account details.  

We normally collect this information directly from you, but we may need to get it from other sources – for example, from other medical practitioners, health funds or health providers and, with your consent, from family members. 

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Purposes for handling your information 

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To ensure we provide you with the most appropriate treatment, our fertility specialists and staff may collect, hold, use and disclose your personal information for any of the following purposes: 

  • sharing your information within the treatment team;

  • communicating with the referring medical practitioners;

  • follow-up telephone and video-conferencing calls, appointment reminders and recall notices via physical mail, email, electronic messaging or secure online platforms in connection with your treatment and healthcare;

  • obtaining required treatment consents, via physical consents, email or secure online platforms;

  • exchanging information with or obtaining information from referring medical practitioners, including from My Health Record and any public health system information;

  • referrals to other medical practitioners, hospitals, or health care providers;

  • referring specimens to external laboratories for analysis;

  • accounts and billing purposes, including Medicare, private health insurance claims and for the purpose of debt collection;

  • complaints and incident handling and notifications to our insurers;

  • managing our practice, including risk management, quality assurance, licensing and accreditation, market analysis and keeping our records up to date;

  • disclosure to our service providers where necessary for your treatment or for our management and administrative purposes;

  • legal or regulatory related disclosure as required by a court of law or any legislative, statutory or regulatory body (including public interest, notifiable diseases, donor information).

We may also use non-identifying information from your medical file for data analysis and research.  The diagnosis and treatment of infertility often involves more than one person (for example, your partner, donors or surrogates). Where you are undergoing treatment with a partner, it is our policy to share all your information with your partner UNLESS you tell us not to disclose your information to your partner. 

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We take all reasonable steps to ensure the personal information we collect, use, hold or disclose is accurate, complete, up-to-date and relevant to the functions and services we provide. You can help us achieve this by providing correct and up-to-date information, as described in our Patient Rights and Responsibilities document.

We store your personal information securely and protect it from unauthorised access, modification or disclosure.  

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Access and correction 

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In all but a few rare cases, you can access the personal information we hold about you, in part or in full, or ask us to provide it to a third party such as another healthcare provider.  

We may require you to make this request in writing. There may be an administration fee for this service, depending on the nature of access required.  

If you feel any of the personal information we hold about you is inaccurate or incomplete, please let us know.  It is our policy to note your corrections and add them to your records.  In accordance with good clinical practice and consistent with our statutory obligations, we do not erase the original record.  

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Cookies, pixels and tags

Our websites use cookies, pixels, tags and similar technologies. These are small pieces of text stored in your browser or small images embedded in webpages that support the following tasks:

  • Basic functions: To help our websites work (for example, remembering which page you are on, or enabling functions like audio or video). We do not collect any personal information when we do this.

  • Analytics: To anonymously log user activity to help us understand how our websites are used, and for security purposes. We use Google Analytics to do this. You can opt out of Google Analytics by visiting the Google Analytics opt-out page. 

  • Advertising: We work with third-party advertising partners to show our advertising to relevant groups of people on social media and other websites. We use cookies, pixels and tags on our websites to better understand your interests. 

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